VanCompare Group Wins Global Award For Best Customer Engagement Software

Van insurance is a crowded space, but one thing sets providers apart: how well they look after customers once the policy is in place.

That focus has just been recognised on a worldwide stage.

The team behind VanCompare and My Portal has been named Best Customer Engagement Software 2025 at a global insurtech awards event. This brings the group’s total to 10 national and international awards, with 36 shortlistings across the UK and beyond.

For customers, it is simple proof that the technology they use every day is built around their needs, not ours.

What The Award Recognises

Awards in a customer engagement category usually look at how well a system supports people through the whole life of a policy. In practice, that means things like:

• Making it easy for customers to manage their cover
• Keeping communication clear, quick and helpful
• Helping insurers and brokers focus on good outcomes, not just fast quotes

In our case, that includes tools that help drivers and small businesses with:

• Buying and renewing cover
• Accessing documents and proof of insurance
• Getting updates on changes and claims
• Speaking to a real person when it matters

By putting this into one simple experience, the group has shown that van insurance can be both digital and human at the same time.

How Our Technology Helps Real Drivers

Across VanCompare and My Portal, thousands of UK van drivers already use our tools every day. The award reflects practical features that customers rely on:

• Quick access to documents, including policy wording and proof of cover
• Simple routes to request changes to vehicles, drivers and cover
• Alerts and messages that keep customers up to date on renewals and payments
• Access to trained advisers who understand van insurance

For tradesmen, couriers and small-business owners, this means less time on admin and more time on paid work.

Building On A Track Record Of Awards

This new global recognition sits alongside a series of national wins from recent years, including:

• Innovative Product awards for My Portal and Altissima
• Digital and Schemes Broker of the Year
• Personal Lines and Commercial Lines Broker of the Year
• Best InsureTech and other service focused honours

Together, these awards show consistent strength across three areas:

1. Digital experience that is clear and simple to use
2. Service quality backed up by strong customer feedback
3. Product design that fits real trading patterns and risk

The Best Customer Engagement Software title adds a new dimension: independent global confirmation that our tools keep customers informed, supported and in control.

Why Customer Engagement Matters In Van Insurance

For many drivers, buying a van policy is not the difficult part. The real test comes later:

• A windscreen crack before a long trip
• A change of van or driver mid term
• A claim after an accident on the way to a job

In those moments, delays or confusion can cost time, money and reputation. Good engagement tools:

• Cut the risk of missed renewals or actions
• Help policyholders stay in line with policy terms
• Give simple routes to support when there is a claim or complaint
• Keep a record of key messages so nothing gets lost

This lines up with the FCA’s focus on clear information, fair value and ongoing support across the life of a policy. The award is a signal that our tools meet that standard in practice, not just on paper.

What This Means For VanCompare Customers

If you already use VanCompare or My Portal, this award confirms three things:

• You are using technology that has been measured against some of the best worldwide
• Your feedback has helped shape a system that now wins formal recognition
• Future improvements will keep aiming at making your day to day easier, not more complicated

If you are new to the brand, it means you can compare van insurance knowing that service and follow up have been tested as seriously as price and cover.

Thank You To Our Customers

Awards are decided by judges, but they are earned through everyday use.

Every download, review, call and suggestion from drivers, traders and business owners has helped to shape the platforms that just won global recognition.

Thank you for trusting us with your van insurance.

We will keep improving the tools you use so that managing cover stays simple, clear and fair long after you buy the policy.

VanCompare Editorial Team

The VanCompare Editorial Team produces clear, practical insurance guides for UK tradesmen, couriers and small business owners. We work with FCA regulated insurance brokers and providers to translate complex insurance topics into plain English, helping drivers make informed decisions about their cover.

Where relevant, our content is checked against trusted UK sources such as the FCA, GOV.UK, the ABI and MoneyHelper to help keep it accurate and up to date.